1. Eligibility for Returns / Exchanges
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Returns or exchange requests must be raised within 7 days of delivery.
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The product must be unused, with original packaging, labels, invoice, and accessories intact.
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For mobile phones: Device should not have physical damage, and all supplied accessories should be returned.
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Products marked “non-returnable” (if any) on the product page cannot be returned (e.g. perishable goods).
2. Return Process
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To initiate a return or exchange, users must log in to their JustClickIn account → go to “My Orders” → select the relevant order → raise a “Return / Exchange” request.
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In the return request, user must clearly specify the reason: “Defective / Damaged / Wrong Item / Changed Mind”, etc.
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For defective or damaged products, photos (or video) of the product and packaging must be submitted to support team.
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Once return is approved, a courier pickup will be scheduled (at JustClickIn’s cost for defective/damaged items; or at buyer’s cost for “change of mind” returns — you can decide).
3. Inspection and Quality Check
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Returned products will go through a quality check once received at our facility.
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Only after successful inspection, we will approve the return / exchange.
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If the product fails inspection (signs of use, missing parts), we reserve the right to reject the return or deduct a “restocking fee”.
4. Exchanges
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For valid exchange requests (same product): We will dispatch the replacement after receiving and validating the returned product.
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If the same product is not available, we may offer a refund (or store credit) instead.
5. Refunds
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Refunds will be made to the original payment method (credit card, bank transfer, digital wallet) once the returned product is accepted after quality check.
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Refund processing typically takes 5–10 business days (depending on bank / payment provider).
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In case of cash-on-delivery (COD), please provide bank account details (account number, IFSC) for refund via NEFT / RTGS.
6. Cancellation Policy
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Orders can be cancelled only before the order is shipped.
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To cancel, contact JustClickIn customer support via email or through the “Cancel Order” option in “My Orders”.
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Once shipped, cancellation may not be possible; instead, the customer can request a return after delivery.
7. Warranty / Manufacturer Defect
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If the product is covered under manufacturer warranty, exchanges or returns will be handled in line with the manufacturer’s warranty terms (in addition to JustClickIn’s policy).
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JustClickIn does not take responsibility for manufacturer repair costs beyond the scope of its own return policy (unless explicitly offered).
8. Non-Returnable / Non-Refundable Items
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Some products may be listed as non-returnable: “open-box” items, consumables, goods with hygiene concerns (if applicable), or any such categories.
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Once such a product is dispatched and accepted by the user, no return or refund may be possible unless there is a manufacturing defect or damage.
9. Shipping Charges for Returns
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For defective / wrong items: JustClickIn will bear the cost of reverse pickup.
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For “change of mind” returns: shipping costs may be borne by the customer (or partially, depending on policy).
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If replacement is requested, and the new item is of equal or lesser value, we will arrange shipment. For higher-value replacements, additional payment may apply.
10. Contact for Returns
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Email: support@justclickin.in (or whichever support email you set up)
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Address: Provide the return address (warehouse or head office) where the customer should send the return package.