Refund Policy

At JustClickIn[https://justclickin.in] your satisfaction is important to us. We strive to provide quality grocery items, Meat  and prepared meals. Due to the nature of our products, especially perishables, we have implemented the following refund policy. Please review it carefully before making a purchase.

1. Eligibility for Refunds

Refunds are available under the following conditions:

Perishable Products: Due to the nature of perishable products, such as groceries, fresh produce, prepared meals, dairy, bakery items, and frozen foods, we do not offer refunds unless:

The item is damaged upon delivery.

The item received is incorrect or significantly different from what was ordered. In these cases, you must contact us within 24 hours of delivery to report the issue, and we will either offer a replacement or a refund.

Non-Perishable Products: Refunds are available for non-perishable items that are:

Unopened and Unused: Items must be in their original, sealed packaging.

Return Window: Refund requests must be initiated within 10 days of receiving the product.

2. Refund Process

To initiate a refund, follow these steps:

Contact Us: Reach out to our customer service team at contact@justclicikin.in within 10 days of delivery to request a refund. Please provide your order number, reason for the request, and any relevant images (e.g., damaged products).

Approval and Instructions: If your refund is approved, we will provide a Return Authorization Number (RAN) and further instructions on returning the product (for non-perishables) or processing the refund for damaged or incorrect items.

Refund Timeframe: Once we receive the returned item (if applicable) or verify the issue, your refund will be processed within 5 to 10 days. Refunds will be credited back to your original payment method.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

Customized or personalized items.

Opened or used items that are not damaged or incorrect.

Products not reported within the specified time frame (24 hours for perishables, [a days] for non-perishables).

4. Order Cancellations

Cancellation by Customer: You can cancel your order within 2 hours of placement. After this period, orders for perishables may not be eligible for cancellation or refund.

Cancellation by Us: If we are unable to fulfill your order due to stock issues or other reasons, we will notify you and process a full refund.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy,

 please reach out to our customer support at contact@justclickin.in. We're here to help!!!