Return Policy 

1. Introduction

At JustClickIn, your satisfaction is our top priority. We aim to provide high-quality grocery items and delicious biryani. Due to the nature of our products, especially perishables, we have established the following Return Policy to clarify our process. Please read this policy to understand your rights and responsibilities when making a purchase from justclickin.in .

2. Perishable Products

Due to their nature, we do not accept returns on the following perishable items:

· Grocery Items

· Fresh Product

·  Prepared Meals

· Dairy Products

·  Bakery Items

· Frozen Foods

If you receive a damaged or incorrect perishable item, please contact us within 24 hours for assistance.

3. Non-Perishable Products

Returns are accepted for non-perishable items under these conditions:

· Unopened and Unused: Items must be in their original, unopened packaging.

· Return Window: You must initiate a return within 10 days of delivery.

· Condition: Items should be in the same condition as when you received them.

4. Return Process

To return a non-perishable item, follow these steps:

Initiate a Return: Reach out to our customer service team within 10 days of delivery with your order number and reason for the return.

Receive Return Authorization: If your return is approved, we will provide a Return Authorization Number (RAN) and instructions for returning the item.

Return Shipping: You will be responsible for the return shipping costs unless the item was damaged or incorrect. Please use a trackable shipping service

Refund Processing: Once we receive the returned item and verify its condition, your refund, replacement, or store credit will be processed within 10  to 15 days.

5. Non-Returnable Items

Certain items are not eligible for returns, including

Customized or Personalized Orders: Products that have been made or altered to your specifications

Opened or Used Items: Items that have been opened or partially consumed.

6. Order Cancellating

Cancelling Your Order: You can cancel your order within 2 hours of placement. After this period, cancellation may not be possible

Cancellation by Us: We may need to cancel an order due to stock issues or other unexpected circumstances. You will be notified, and a full refund will be processed.

7. Exchanges

Exchanges for non-perishable items may be considered under specific conditions. Please contact us for more information.

8. Contact Us

If you have any questions about our Return Policy,

 

                                        please reach out to our customer support at contact@justclickin.in. We're here to help!